Feedback and Complaints
Your Voice Matters
At My Shinobi Plan Management, we are committed to providing exceptional service. Your feedback helps us improve and ensures we continue to meet your expectations as your trusted NDIS plan manager.
How to Provide Feedback
Email: feedback@myshinobiplanmanagement.com.au
Phone: 1300 XXX XXX
Mail: PO Box XXX, Melbourne VIC 3000
Online Form: Available through your client portal
Complaint Resolution Process
Step 1: Initial Contact
Contact us using any of the methods above. We aim to acknowledge all complaints within 24 hours.
Step 2: Investigation
We will thoroughly investigate your complaint and work with you to resolve the issue within 10 business days.
Step 3: Resolution
We will provide you with a written response outlining our findings and any actions we will take.
External Complaint Options
If you are not satisfied with our response, you can escalate your complaint to:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
Commonwealth Ombudsman
Phone: 1300 362 072
Website: www.ombudsman.gov.au
Anonymous Feedback
We also welcome anonymous feedback. While we may not be able to respond directly, all anonymous feedback is reviewed and used to improve our services.