Privacy Policy
Last updated: [Date]
Our Commitment to Your Privacy
My Shinobi Plan Management is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Date of birth and Medicare number
- NDIS participant number and plan details
- Financial information for payment processing
- Emergency contact details
Sensitive Information
- Health information related to your NDIS plan
- Disability-related information
- Information about your support needs
How We Use Your Information
We use your personal information to:
- Provide NDIS plan management services
- Process payments to service providers
- Communicate with you about your plan and services
- Comply with NDIS reporting requirements
- Maintain accurate financial records
- Provide customer support
Information Sharing
We may share your information with:
- The NDIS Commission and NDIA as required
- Your chosen service providers for payment purposes
- Your support coordinator (with your consent)
- Government agencies as required by law
- Our trusted third-party service providers (under strict confidentiality agreements)
We will never sell your personal information to third parties.
Data Security
We protect your information through:
- Secure encrypted data transmission and storage
- Access controls and staff training
- Regular security audits and updates
- Secure physical storage of paper records
- Disposal of information using secure methods
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- Lodge a complaint about our handling of your information
Contact Us
For privacy-related inquiries, contact our Privacy Officer:
Email: privacy@myshinobiplanmanagement.com.au
Phone: 1300 XXX XXX
Mail: Privacy Officer, PO Box XXX, Melbourne VIC 3000
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of any changes.